Welcome to My Vitenge! These terms and conditions outline the rules and regulations for using our website and services. By accessing this website, you agree to comply with these terms. If you disagree with any part of these terms, please do not use our website.
- General Information
1.1. My Vitenge is a fashion and fabric hub based in Nairobi, Kenya, specializing in selling fabrics, ready-made outfits ,accessories and beauty products.
- Product Information
2.1. We strive to provide accurate descriptions of our products, including colors, fabrics and sizes. However, the actual colors may vary slightly due to your monitor settings.
2.2. All products are subject to availability. We reserve the right to limit the quantity of any product or discontinue products at any time.
- Ordering and Payment
3.1. Orders can be placed directly through our website or social media platforms payment instructions as issued. Payments not listed are not allowed.
3.2. All prices are listed in Kenyan Shillings (KES) and include applicable taxes.
3.3. Payment must be made in full before the order is processed. We accept payments via listed payment methods.
- Shipping and Delivery
4.1. We offer delivery services within Kenya and internationally. Shipping costs will be calculated at checkout and are the responsibility of the customer.
4.2. Delivery times are estimates and may vary depending on the destination. My Vitenge is not responsible for delays caused by shipping carriers.
4.3. Customers are responsible for providing accurate delivery information. We are not liable for orders delivered to incorrect addresses due to customer error.
- Returns and Exchanges
5.1. We accept returns and exchanges within 7 days of receipt, provided the items are unused, unwashed and in their original condition with all tags attached.
5.2. Custom-made or bespoke items are non-refundable and cannot be exchanged.
5.3. The customer is responsible for return shipping costs unless the return is due to a mistake on our part.
- Intellectual Property
6.1. All content on this website, including text, images, logos and designs, is the property of My Vitenge and is protected by copyright laws. Unauthorized use of any content is prohibited.
- Privacy Policy
7.1. We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use and protect your information.
- Limitation of Liability
8.1. My Vitenge will not be liable for any direct, indirect, incidental or consequential damages resulting from the use of our products or website.
8.2. We do not guarantee that our website will be error-free or uninterrupted.
- Governing Law
9.1. These terms and conditions are governed by the laws of Kenya. Any disputes arising from these terms will be resolved in Kenyan courts.
- Changes to These Terms
10.1. My Vitenge reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new terms.
Contact Us
If you have any questions about these terms and conditions, please contact us at info@myvitenge.com