At My Vitenge, we value your satisfaction and strive to ensure you love every purchase. If you’re not completely happy with your order, here’s how we can assist:
Eligibility for Returns
- Timeframe: Items can be returned within 4 days of receipt.
- Condition: Returned items must be:
- Unused, unwashed and in their original condition.
- With tags, packaging and any accompanying accessories intact.
- Exclusions: The following items are not eligible for returns:
- Custom-made or tailored outfits.
- Fabrics that have been cut or altered.
- Discounted or clearance items (unless defective).
Return Process
- Notify Us: Contact our customer service team at info@myvitenge.com / 0745979043 (WhatsApp only) with your order number and reason for return.
- Approval: Once approved, we will provide instructions for shipping the item back.
- Shipping Costs:
- If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping.
- For all other returns, the customer is responsible for shipping costs.
Refunds and Exchanges
- Refunds: Refunds will be processed within 7 business days after we receive and inspect the returned item.
- Exchanges: Exchanges are subject to stock availability. If the desired item is unavailable, we will issue a store credit note. No cash refund.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery. Provide clear photos and we’ll arrange for a replacement or refund at no additional cost.
Contact Us
For assistance, reach out to us via:
- Email: info@myvitenge.com / sales@myvitenge.com
- WhatsApp Phone Number: 0745979043